Express Rugs Information

Information

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About Us Welcome to Express Rugs, the mail order division of The Rug Co., West Wales' largest supplier of all types of modern and traditional rugs.

If you do not see what you are looking for, please contact us, we may well have an alternative in and remember our on-line catalogue is being constantly changed and updated.

The Rug Co.,Aberarth, Aberaeron, Ceredigion. SA46 0LX. Opening hours 10am to 4pm, Monday to Friday. E-mail: enquiries@expressrugs.co.uk

With 25 years of retail experience to draw from, we can assure you of our ability to provide an efficient and reliable service.

Making A Purchase Making a purchase could not be easier. Just browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "order" and you will be asked for a few details that will enable us to satisfy your order. We accept most major credit cards/debit cards. If you do not wish to disclose your credit card details on-line, please select the "contact us" and we shall phone you for your credit card details on receipt of order.

If you have placed your order on-line, we will e-mail you within 24 hrs, confirming your order. We aim to make sure that the prices on our website are accurate. We shall always validate the price before we process your order.

You will not be charged for any item until it is ready to be dispatched. This also applies to back orders.

Shipping And Handling Post and Packaging is free on all orders over £50. Any orders under £50 will be charges £6 towards the cost of postage.

Delivery Schedule We deliver anywhere in mainland UK for Free if your order is over £50.00. Orders under £50.00 we charge £6.00 for delivery. Delivery to the Scottish Highlands and UK Islands will incur an additional delivery charge. You will be notified of this charge prior to processing your order and payment. Your order will be processed immediately if your rug is in stock, but please refer to the individual rug "Detail Page" for expected times of delivery.

You will be notified of the exact delivery date by e-mail. Unfortunately we cannot specify a time (am/pm). If, for your convenience, you require a "before noon carriage service", we can arrange this service for you at a cost of £10.00. Deliveries are not made on Saturdays, Sundays or Bank Holidays. We do not process orders outside of the UK at present.

Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. No payment is processed until your rug is in stock.

Credit Card Security Our site uses Easy Space Secure Sockets Layer (SSL) security to take your order and process your credit card. (if you wish to view our SSL certificate click on the padlock at the bottom of the browser window) SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a public key to encrypt data that's transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:

Your credit card details are securely encrypted using 128 bit encryption. They are not held in clear text on any web site. This is an industry standard method and is completely secure.

The software we use has been endorsed by the credit card companies as a secure method of transmitting card details. We know of no documented cases of credit card fraud on our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computers. They are not held in clear text on any website. Your card will be manually debited on our shop Credit Card Terminal once your order is ready for dispatch.

Guarantee If you are not entirely happy with your purchase, you can return the goods in their original packaging, undamaged, within 14 days, for a full refund of the purchase price. We can arrange for a pick-up and return service for you or alternatively you can arrange this yourself. We advise you obtain proof of postage and ensure goods are adequately insured during any return journey. It is the responsibility of the customer to meet the carriage payment on rugs returned. Notification of your wish to return goods must be made in writing to us within 7 days of receiving them. If you return the product in its original condition, we will refund you any money that you have paid to us for that product. If you return an item to us that is faulty, we shall either replace the item or refund at your request. If the reason for the return is in anyway our fault, we shall re-imburse the cost of return postage. This does not affect your staturatory rights as a consumer. Whilst every effort is made during photography processess, to accurately reproduce colours we do not accept any responsibility for the payment of returning rugs if there has been a misrepresentation of colour.

Reaching Us Express rugs are completely dedicated to your total satisfaction. If you have any problems or complaints about the way we have dealt with any situation please phone customer services on 0845 3948962 Monday - Friday 10 am - 4pm. National telephone rates apply. Alternatively, please use our e-mail facility. E-mail: enquiries@expressrugs.co.uk We will acknowledge any complaint made within 5 working days.

Privacy Policy The information collected when you place an order via the secure server, is only used by us to process that order or to contact you should there be a delay. The information is not retained by us after the order is finalised.

No information you send to us will be made available to any third party.

Should you wish to be put on our customer database for future special offers either e-mail us or let us know when you order. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. All information is collected lawfully and in accordance with the Data Protection Act 1998.

If you have any question/comments about privacy you should Email us: enquiries@expressrugs.co.ukData collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Returns Policy f you are not entirely happy with your purchase, you can return the goods in their original packaging, undamaged, within 14 days, for a full refund of the purchase price. We can arrange for a pick-up and return service for you. We charge £20.00 for this service or alternatively you can arrange this yourself. We advise you obtain proof of postage and ensure goods are adequately insured during any return journey. It is the responsibility of the customer to meet the carriage payment on rugs returned. Notification of your wish to return goods must be made in writing to us within 7 days of receiving them. If you return the product in its original condition, we will refund you any money that you have paid to us for that product. If you return an item to us that is faulty, we shall either replace the item or refund at your request. If the reason for the return is in anyway our fault, we shall re-imburse the cost of return postage. This does not affect your staturatory rights as a consumer. Whilst every effort is made during photography processess, to accurately reproduce colours we do not accept any responsibility for the payment of returning rugs if there has been a misrepresentation of colour.

Remittance Terms No goods can be despatched until paid for in full.

KEEP YOUR RUGS IN PLACE! If you require an antislip underlay for your rugs, please e-mail us with the dimensions and we shall contact you with a quote

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